Studio Policies

🎟 Class Credit Use & Expiration

• Standard Credit Expiration (Non-Membership):
  All class credits are valid for 30 days from the date of purchase or issuance unless otherwise specified.
  Any unused credits will automatically expire after this 30-day period.

• Membership Credit Rollover (Members Only):
  Membership credits operate on a rolling cycle.
  Any unused membership credits will roll over for one additional 30-day cycle, allowing members up to 60 days total to use their credits before expiration.
  After the additional 30-day rollover period, any remaining unused membership credits will expire.

• Non-Transferable:
  All class, workshop, and special event credits are non-transferable and may only be used by the individual they were purchased or issued to.

• No Refunds or Exchanges:
  All class, workshop, and special event credits are non-refundable and may not be exchanged for cash, other services, or future credits of any kind.

⏰ Cancellation Window

• Classes must be canceled or rescheduled at least 24 hours before the scheduled start time to avoid penalties.

• Cancellations made less than 24 hours before the scheduled class start time, or failure to attend, will result in forfeiture of the class credit.

⏳ Late Cancellations, No-Shows & Waitlist Policy

• A late cancellation is defined as canceling a class within 24 hours of the scheduled start time.

• A no-show is defined as failing to attend a scheduled class without canceling in advance.

Waitlist Policy:

• If a student accepts a waitlist spot and then cancels late or does not attend, standard late-cancel or no-show policies apply.

• Accepting a waitlist spot counts the same as booking a class directly and is subject to all cancellation and attendance policies.

❌ No-Show Fee – $10

If a client:

• Cancels within 24 hours of the scheduled class start time, or

• Does not attend the class (no-show),

Then:

• The class credit is forfeited, and

• A $10 no-show fee is automatically charged.

This policy exists to protect class availability and ensure fairness, as last-minute cancellations and no-shows prevent other students from booking available spots.
To maintain consistency, this policy applies equally to all students, including memberships, class packs, and drop-ins.

📆 Same-Day Reschedule Option – $5 

If you need to reschedule a class within the 24-hour cancellation window, you may:

• Pay a $5 same-day reschedule fee

• Transfer your class credit to another eligible class

• Avoid the $10 no-show fee

Same-day rescheduling is subject to availability and must be completed before the original class start time.

🔄 Buy-Back Credit Option (Add-On Option)

If you miss a class and a no-show fee is applied, you may choose to recover that missed class for just $5 more.

• The original $10 no-show fee still applies

• For an additional $5, you may:

  • Convert the missed class into a Buy-Back Credit

  • Use that credit within 30 days of the original class date

  • Rebook any eligible class

In total:
The $5 Buy-Back add-on allows you to reclaim a missed class at a significantly reduced cost compared to purchasing a new drop-in.